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Quality Improvement Update November 2014

How CCACs Care: An update on quality improvement for patients 

We are pleased to introduce the first web-based semi-annual report, How CCACs Care: An update on quality improvement for patients, showing progress on key performance measures.

For the last four years, CCACs and the OACCAC have collaborated to publish an annual sector Quality Report.  Our new semi-annual report, How CCACs Care: An update on quality improvement for patients shares the most up-to-date information available on CCACs' progress on key priorities for improving quality, the patient experience and patient safety in home care across Ontario. This update reports on CCAC performance, and is driven by the CCACs' commitment to continuous quality improvement consistent with the objectives of the Excellent Care for All Act, 2010 (ECFAA), Ontario's Action Plan for Health Care, 2012 and the Ontario Seniors Strategy, 2013 (PDF) .

In 2013-2014, Ontario's 14 CCACs supported 700,000 people across Ontario with home and community care. The number of people cared for through CCACs has increased 101 per cent since 2003/2004, and the number of patients with high needs and requirements for long-term support has grown 73 per cent since 2009/2010.

CCACs regularly seek feedback from patients and their families to help inform ongoing quality improvement. This feedback tells CCACs how patients rate their services and where they can improve. Of the nearly 28,000 patients and caregivers surveyed over the last year 92 per cent said they had a positive experience with the care they received from their CCAC.

 The care provided by and through the CCACs is helping people to stay safe and in their homes longer and freeing up long-term care beds for those who need them the most.  CCACs are supporting more patients at home while they wait to be transferred to more appropriate care settings.  As a result, 36 per cent more patients are going home from hospital with support, and 48 per cent fewer patients are going to long-term care homes than just five years ago.

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